Contact information
Contact Information
Last Updated: June 12, 2026
About Aurora Ring
Aurora Ring is owned and operated by SERENITY GROUP.
Throughout this website, references to "Aurora Ring", "we", "our", and "us" refer to SERENITY GROUP.
SERENITY GROUP is responsible for the operation of aurora-ring.com, customer support, order fulfillment, warranty claims, returns, refunds, and services provided through our website.
Business Information
Legal Business Name:
SERENITY GROUP
Registered Business Address:
11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE
Business Registration Number (SIREN):
834 025 959
VAT Registration Number:
FR40834025959
Customer Support
For the fastest and most efficient support, we strongly recommend contacting Aurora Ring by email.
Email is our primary customer support channel and allows our team to review order details, warranty claims, return requests, shipping enquiries, product questions, and account-related matters more accurately and efficiently.
Primary Support Email
We aim to respond to all customer enquiries within 24–48 business hours.
Phone Support
+33 6 95 85 73 71
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)
For order-related enquiries, returns, refunds, warranty claims, shipping updates, product support, or account-specific requests, please contact us by email for the fastest assistance.
Contact Form
Customers may also contact us through the Contact Form available on our website.
To help us assist you as quickly as possible, please include:
• Your Full Name
• Email Address
• Order Number (if applicable)
• A Detailed Description Of Your Question Or Request
Providing complete information allows our team to process your request more efficiently.
Additional Ways To Contact Us
Customers may also contact Aurora Ring through our official social media channels:
Instagram:
https://www.instagram.com/aurora.smartech
Facebook:
https://www.facebook.com/share/1GmqpWVbDK
While we regularly monitor these channels, response times may vary.
For any enquiry that requires order information, warranty support, returns, refunds, shipping assistance, or account verification, we strongly recommend contacting us directly at:
Email remains the preferred and fastest method of contacting our support team.
Before Returning Any Product
Customers must contact Aurora Ring Customer Support before returning any product, requesting an exchange, requesting a replacement, submitting a warranty claim, or requesting a refund.
Returns sent without prior authorization and return instructions may be delayed, refused by the receiving facility, returned to sender, or become ineligible for processing.
Our support team will provide the appropriate instructions and next steps based on your request.
For assistance, please contact:
Email:
info@aurora-ring.com
Phone:
+33 6 95 85 73 71
How To Reach Us
For the fastest support, please contact us using one of the following methods:
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Email: info@aurora-ring.com (Recommended)
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Website Contact Form
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Phone: +33 6 95 85 73 71
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Instagram Direct Message
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Facebook Messenger
We are committed to providing timely assistance and aim to respond to all customer enquiries as quickly as possible.
Thank you for choosing Aurora Ring.