Last Updated: June 12, 2026

About Aurora Ring

Aurora Ring is a wellness technology brand owned and operated by SERENITY GROUP, a company registered in France.

Throughout this policy, references to "Aurora Ring", "we", "our", and "us" refer to SERENITY GROUP.

We are committed to providing a transparent shipping experience and keeping customers informed throughout the delivery process.

Shipping Overview

✓ Worldwide Shipping Available

✓ Tracking Included On All Orders

✓ Processing Time: 1–3 Business Days

✓ Delivery Time: 7–21 Business Days

✓ Customer Support Available Throughout The Delivery Process

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during:

• Major sale events

• Holiday periods

• Product launches

• Unexpected carrier disruptions

We appreciate your patience during these periods.

Estimated Delivery Times

United States

Processing Time:
1–3 Business Days

Transit Time:
7–14 Business Days

Estimated Total Delivery Time:
8–17 Business Days

Europe

Processing Time:
1–3 Business Days

Transit Time:
7–14 Business Days

Estimated Total Delivery Time:
8–17 Business Days

Rest Of World

Processing Time:
1–3 Business Days

Transit Time:
10–21 Business Days

Estimated Total Delivery Time:
11–24 Business Days

Delivery Estimates

Delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

• Destination country

• Customs processing

• Local postal services

• Weather conditions

• Carrier delays

• Peak shipping periods

Aurora Ring is not responsible for delays caused by customs authorities, shipping carriers, or circumstances beyond our reasonable control.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Customers may track their shipment at any time using the tracking link provided in the shipping confirmation email or by visiting our Track Your Order page.

Please allow up to 48 hours after shipment for tracking information to become active within the carrier's system.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Aurora Ring is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information submitted by the customer.

If you notice an error in your shipping address, please contact our Customer Support Team as soon as possible.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us within 12 hours of placing your order.

Once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible.

Our team will always do our best to assist whenever possible.

Customs, Duties & Import Fees

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

These charges, when applicable, are the responsibility of the customer.

Customs policies vary by country and Aurora Ring has no control over these charges.

For additional information, we recommend contacting your local customs office.

Delayed Deliveries

While most orders arrive within the estimated delivery window, delays can occasionally occur.

If your shipment has not arrived within 30 days from the date of dispatch, please contact our Customer Support Team.

Our team will investigate the shipment with the carrier and determine the most appropriate resolution, which may include:

• Shipment investigation

• Replacement shipment

• Refund

• Alternative resolution

All cases are reviewed individually.

Lost Packages

If tracking indicates an issue with delivery or your package appears lost, please contact us immediately.

Our support team will work directly with the shipping carrier to investigate the shipment and provide assistance.

Carrier investigations may require additional processing time.

Contact Us Before Opening A Dispute

If you experience any issue with your shipment, we kindly ask that you contact Aurora Ring Customer Support before opening a payment dispute, chargeback, or claim with your payment provider.

Many shipping concerns can be resolved quickly through our support team.

Contact Information

SERENITY GROUP

11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE

Business Registration Number (SIREN):
834 025 959

VAT Registration Number:
FR40834025959

Email:
info@aurora-ring.com

Phone:
+33 6 95 85 73 71

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)

Typical Response Time:
24–48 Business Hours