Contact Us
If you have any questions regarding our products, orders, shipping, returns, warranty claims, or general enquiries, our Customer Support Team is here to help.
Customer Support
For the fastest and most efficient support, we recommend contacting us by email.
Email is our primary customer support channel and allows our team to review and resolve enquiries as quickly as possible.
Email (Recommended)
Phone
+33 6 95 85 73 71
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (CET)
Average Response Time
24–48 Business Hours
Business Information
Aurora Ring is owned and operated by SERENITY GROUP.
SERENITY GROUP
11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE
Business Registration Number (SIREN):
834 025 959
VAT Registration Number:
FR40834025959
Contact form
By submitting this form, you agree that Aurora Ring may collect and use the information you provide to respond to your enquiry and provide customer support in accordance with our Privacy Policy.
Additional Contact Options
You may also contact Aurora Ring through our official social media channels:
Instagram:
https://www.instagram.com/aurora.smartech
Facebook:
https://www.facebook.com/share/1GmqpWVbDK
Please note that response times through social media may vary.
For order-related enquiries, shipping updates, warranty claims, returns, refunds, or account-specific requests, we strongly recommend contacting us directly at:
Important Information
Customers must contact Aurora Ring Customer Support before returning any product, requesting a replacement, submitting a warranty claim, or requesting a refund especially by email.
Our support team will provide the appropriate instructions and next steps based on your request.
We appreciate your trust in Aurora Ring and look forward to assisting you.