Returns, Refunds & Exchanges Policies
Last Updated: September 8, 2026
About Aurora Ring
Aurora Ring is a wellness technology brand owned and operated by SERENITY GROUP, a company registered in France.
Throughout this policy, references to "Aurora Ring", "we", "our", and "us" refer to SERENITY GROUP.
We are committed to providing a transparent shopping experience and responsive customer support before, during, and after your purchase.
Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.
Quick Summary
✓ 30-Day Return Request Window
✓ Support For Damaged, Defective & Incorrect Products
✓ Refunds Issued To Original Payment Method
✓ Clear Refund Processing Times
✓ Customer Support Before And After Purchase
✓ Email, Phone & Contact Form Support
✕ No Size Exchanges For Incorrect Size Selection
✕ Used Products Generally Not Eligible For Change-Of-Mind Returns
Contact Us First
If you experience any issue with your order, please contact our Customer Support Team before returning a product.
Our team can assist with:
• Shipping delays
• Tracking concerns
• Product defects
• Product or data-related technical issues
• Damaged deliveries
• Incorrect items
• Return requests
• Refund inquiries
• Sizing questions
• Product troubleshooting
To ensure your request is handled correctly, returns, replacements, and refund requests should be approved by Aurora Ring Customer Support before a product is returned.
Returns sent without prior authorization or to an address other than the return address provided by our Customer Support Team may be delayed or refused, subject to applicable law.
Contacting us first does not affect any statutory rights you may have or prevent you from using any legally available dispute-resolution procedure.
What Is Aurora Ring's Return Policy?
Products purchased directly from Aurora Ring may be returned within 30 days of delivery, subject to the eligibility requirements described in this policy.
For a standard voluntary/change-of-mind return:
• The return request must be submitted within 30 days of delivery.
• The product must be unused.
• The original product packaging must remain unopened.
• The original seal must remain intact.
• Customers may be required to provide clear photos or video showing the unopened packaging and intact seal before return authorization is provided.
• The product must not show signs of damage, misuse, neglect, alteration, tampering, or unauthorized modification.
• Proof of purchase or the original Aurora Ring order number may be required.
• Customers should contact Aurora Ring Customer Support before returning the product.
These requirements apply to Aurora Ring's voluntary 30-day return policy. They do not override mandatory consumer rights or statutory withdrawal rights that may apply to your purchase.
Statutory Consumer Rights
Depending on where you live, you may have additional rights under applicable consumer protection laws.
For consumers who are entitled to a statutory right of withdrawal under applicable European Union or French consumer law, those statutory rights remain available regardless of any additional voluntary rights offered by Aurora Ring.
Where a statutory right of withdrawal applies, the applicable statutory time limits, refund requirements, exceptions, and return conditions will take precedence over conflicting provisions of our voluntary return policy.
Nothing in this Return Policy excludes or restricts rights that cannot legally be excluded or restricted.
How Do I Start A Return?
Step 1 — Contact Us
Contact our Customer Support Team within the applicable return period.
Email:
info@aurora-ring.com
Phone:
+33 6 95 85 73 71
You may also submit a request through the Contact Us form available on the Aurora Ring website.
Step 2 — Provide Your Information
Please provide:
• Order Number
• Full Name
• Email Address Used During Checkout
• Reason For The Return
• Description Of Any Problem
• Photos Or Videos When Applicable
For an unopened standard return, we may request clear photos or video demonstrating that:
• The packaging has not been opened
• The original seal remains intact
• The product packaging is in its original condition
Step 3 — Wait For Return Instructions
Our team will review your request and provide the applicable return instructions, including the return address when a physical return is required.
Do not send your product to our registered business address unless Customer Support specifically instructs you to do so.
The return facility may be different from our registered business address.
Exchanges & Incorrect Size Selection
Aurora Ring does not offer size exchanges when a customer has selected or ordered the wrong size.
Customers are responsible for reviewing the sizing information available on our website before completing their order.
If you selected the wrong size:
• We cannot exchange an opened or used product solely because the wrong size was selected.
• If the product remains unopened, unused, and sealed, you may contact us within 30 days of delivery to request a return under our standard return policy.
If Aurora Ring sent you a different size from the size shown on your order confirmation, this is considered an incorrect-item claim rather than a customer sizing error.
Please contact Customer Support within 30 days so that we can review the issue.
Nothing in this section limits mandatory consumer rights under applicable law.
Damaged, Defective, Incorrect Products Or Technical Issues
If your product arrives damaged, defective, incorrect, or appears to have a functional or technical problem, please contact us within 30 days of delivery.
Examples may include:
• Product does not turn on or function correctly
• Charging problems
• Connectivity problems
• Sensor malfunction
• Hardware or display defects
• Significant abnormal or inconsistent readings that may indicate a device malfunction
• Wrong product received
• Wrong model, color, or size sent by Aurora Ring
• Product damaged during delivery
To investigate your claim, we may request:
• Order Number
• Description Of The Issue
• Clear Photos
• Clear Video Demonstrating The Issue
• Photos Of Packaging
• Photo Of Shipping Label
• Screenshots Of Relevant App Data, Where Applicable
• Reasonable Troubleshooting Information
For claims submitted under our voluntary 30-day defective-product procedure, requested supporting evidence should be submitted within 30 days of the recorded delivery date.
If you contact us near the end of the 30-day period, please provide the requested evidence as soon as reasonably possible.
Failure to provide sufficient evidence may prevent us from verifying a claim under our voluntary policy.
This does not affect any mandatory legal guarantee or consumer right that may apply beyond our voluntary 30-day claim procedure.
Important Information About Health & Data Readings
Aurora Ring products are intended for wellness, lifestyle, fitness, and general health-tracking purposes.
They are not intended to replace professional medical equipment or medical advice.
A difference between a reading provided by an Aurora Ring product and a reading obtained from another consumer device or professional medical equipment does not, by itself, establish that the Aurora Ring product is defective.
If you believe your device is malfunctioning, please contact Customer Support.
We may ask you to:
• Provide screenshots or video evidence
• Confirm how the measurement was taken
• Repeat the measurement under appropriate conditions
• Restart, reconnect, or reset the product
• Update the applicable software or application
• Complete reasonable troubleshooting steps
If our review indicates a verified product malfunction, we will provide an appropriate resolution in accordance with this policy and applicable law.
Damaged Packages Upon Delivery
If the shipping package arrives visibly damaged, please document the condition as soon as possible.
Where possible, take clear photos or video showing:
• The exterior shipping package
• Shipping label
• Damage to the package
• Product packaging
• Damage to the product itself
Contact Customer Support with this evidence so we can investigate the issue.
Incorrect Items
If Aurora Ring sends a product that is different from what you ordered, please contact Customer Support within 30 days of delivery.
Please provide:
• Order Number
• Photo Of The Product Received
• Photo Of The Packaging
• Photo Of The Shipping Label
• Description Of What Was Ordered And What Was Received
Once verified, Aurora Ring will provide an appropriate resolution, which may include a replacement or refund.
Lost Packages
If your order appears to have been lost during transit, please contact us as soon as possible.
Our team may work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution.
Carrier investigations may require additional processing time.
If tracking shows a package as delivered but you have not received it, please contact us so that we can review the delivery information and, where appropriate, initiate an investigation with the carrier.
Return Shipping Costs
If a return is approved because:
• Aurora Ring sent an incorrect item;
• The product arrived damaged; or
• The product has a verified manufacturing defect,
Aurora Ring may provide or cover return shipping where appropriate.
For voluntary returns that are not caused by an Aurora Ring error or verified defect, the customer may be responsible for return shipping costs.
If the customer is responsible for return shipping, this will be communicated before the return is sent.
Original shipping charges may be non-refundable except where otherwise required by applicable law.
We recommend retaining your return tracking information until your return and refund have been completed.
Return Address
Please do not automatically return products to the SERENITY GROUP registered business address shown at the bottom of this policy.
Approved returns must be sent to the return location provided by Aurora Ring Customer Support.
Return locations may vary depending on:
• Customer Location
• Product
• Fulfillment Location
• Nature Of The Return
Sending an item to an unauthorized or incorrect address may significantly delay processing.
When Will I Receive My Refund?
Refunds for physical returns are generally processed after the returned product has been received and inspected by our designated return facility.
Receiving the return shipment does not automatically mean the refund has been approved.
Our team may inspect the return to verify:
• The correct product was returned
• The condition of the product
• Whether the product was used or opened, when relevant
• Whether the original seal remains intact for an unopened voluntary return
• Whether all required components are included
• Whether the return complies with the approved return request
Once the return has been inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method used during checkout, unless another method is required by applicable law.
Estimated Refund Timeline
Return Inspection:
3–5 Business Days after the return is received
Aurora Ring Refund Processing:
3–5 Business Days after approval
Bank / Payment Provider Processing:
Approximately 5–10 Business Days after the refund is issued
Your bank, card issuer, or payment provider controls the final time required for funds to appear in your account.
Where applicable law establishes a shorter or different mandatory refund deadline, the legally required deadline will apply.
What If I Do Not See My Refund?
If Aurora Ring has confirmed that your refund has been issued but you do not see the funds:
- Check the original payment method used for your order.
- Allow the applicable bank processing period to pass.
- Contact your bank, card issuer, or payment provider.
- If the refund is still missing after the expected processing period, contact Aurora Ring Customer Support.
Please provide your order number so our team can investigate the transaction.
Refund Method
Approved refunds are normally issued to the original payment method used to place the order.
This helps protect customers against fraud and unauthorized refund requests.
If the original payment method is no longer available, please contact Customer Support. Any alternative refund method will be considered based on the circumstances and applicable payment-provider requirements.
What Cannot Be Returned Or Refunded?
Except where otherwise required by applicable law, Aurora Ring may refuse a return or refund under its voluntary return policy in circumstances including:
• Return requests submitted after the applicable return period
• Standard/change-of-mind returns where the product has been opened or used
• Products with broken, removed, altered, or damaged seals when an intact seal is required for the applicable voluntary return
• Products returned because the customer selected the wrong size after the product has been opened or used
• Products intentionally damaged after delivery
• Damage caused by misuse or improper handling
• Damage caused by neglect or accidents after delivery
• Products altered or modified by the customer
• Products disassembled or repaired by an unauthorized third party
• Products showing unreasonable damage inconsistent with the reported issue
• Normal wear and tear
• Cosmetic damage occurring after delivery
• Returns containing a different product from the one originally purchased
• Returns missing important components or accessories originally supplied
• Products purchased from unauthorized third-party sellers rather than directly from Aurora Ring
• Fraudulent claims
• Materially false or misleading claims
• Abuse or repeated misuse of our return/refund process
• Unauthorized returns that cannot reasonably be identified or matched to an Aurora Ring order
• Claims under our voluntary damaged/defective procedure where the customer fails to provide reasonably requested evidence necessary to verify the reported issue
Aurora Ring's voluntary eligibility requirements do not eliminate statutory warranty, conformity, withdrawal, or other consumer rights that may apply.
Chargebacks & Payment Disputes
If you experience a problem with your order, we encourage you to contact Aurora Ring Customer Support first.
Many issues can be resolved directly by our support team without the need for a payment dispute.
If a chargeback or payment dispute has already been initiated, please inform our support team so that we can appropriately document the case.
Contacting us first does not waive or restrict any right you may have to dispute a transaction through your bank, payment provider, or applicable consumer protection process.
Orders Purchased From Third Parties
This policy applies to eligible products purchased directly from Aurora Ring through our official website.
If you purchased an Aurora Ring product through an independent third-party retailer, marketplace, reseller, or other seller, the return and refund policy of that seller may apply.
Please contact the seller from whom you purchased the product for assistance.
Order Cancellation
If you wish to cancel an order, contact Customer Support as soon as possible.
We will attempt to accommodate cancellation requests before an order has entered processing or shipment.
Once an order has been processed or shipped, we may be unable to cancel it. You may instead need to follow the applicable return procedure after delivery.
Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.
Wellness Product Disclaimer
Aurora Ring products are intended for wellness, lifestyle, fitness, and general health-tracking purposes only.
Aurora Ring products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Product readings and information should not be used as a substitute for professional medical advice, diagnosis, or treatment.
Customers should consult qualified healthcare professionals regarding medical concerns and treatment decisions.
Contact Aurora Ring
We want customers to be able to contact us easily before and after making a purchase.
Customer Support
Email:
info@aurora-ring.com
Phone:
+33 6 95 85 73 71
Contact Form:
Available through the Contact Us page on the Aurora Ring website.
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)
Typical Response Time:
24–48 Business Hours
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.
Business Information
SERENITY GROUP
11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE
Business Registration Number (SIREN):
834 025 959
VAT Registration Number:
FR40834025959
Email:
info@aurora-ring.com
Phone:
+33 6 95 85 73 71
Aurora Ring is owned and operated by SERENITY GROUP.