Last Updated: June 12, 2026

About Aurora Ring

Aurora Ring is a wellness technology brand owned and operated by SERENITY GROUP, a company registered in France.

Throughout this policy, references to "Aurora Ring", "we", "our", and "us" refer to SERENITY GROUP.

We are committed to providing a transparent shopping experience and responsive customer support before, during, and after your purchase.

Quick Summary

✓ 30-Day Return Window

✓ Dedicated Customer Support Team

✓ Damaged & Defective Products Covered

✓ Exchange Assistance Available

✓ Refunds Issued To Original Payment Method

✓ Customer Support Available Before And After Purchase

Contact Us First

If you experience any issue with your order, we kindly ask that you contact our Customer Support Team before returning a product, opening a payment dispute, or initiating a chargeback.

Many concerns can be resolved quickly through our support team, including:

• Shipping delays

• Tracking concerns

• Product defects

• Damaged deliveries

• Incorrect items

• Return requests

• Exchange requests

• Refund inquiries

Our goal is to provide a fair and satisfactory resolution for every customer.

To ensure your request is handled correctly, all returns, exchanges, replacements, and refund requests must be approved by Aurora Ring Customer Support before a product is returned.

Returns sent without prior authorization or return instructions may be delayed, refused by the receiving facility, or become ineligible for processing.

What Is Aurora Ring's Return Policy?

Products purchased directly from Aurora Ring may be returned within 30 days of delivery.

To qualify for a return:

• Your return request must be submitted within 30 days of receiving your order.

• The product must not show signs of intentional damage, misuse, neglect, or unauthorized modification.

• Proof of purchase may be required.

• Customers must contact Aurora Ring Customer Support before returning any product.

Each request is reviewed individually to ensure a fair outcome for both the customer and Aurora Ring.

How Do I Start A Return?

Step 1

Contact our Customer Support Team at info@aurora-ring.com.

Step 2

Provide the following information:

• Order Number

• Full Name

• Email Address Used During Checkout

• Description Of The Issue Or Reason For Return

• Photos Or Videos If Applicable

Step 3

Our team will review your request and provide detailed return instructions.

Please do not return any item before receiving instructions from our support team.

Exchanges

If you require a different size, receive a defective product, or need assistance with your order, please contact us.

Exchange requests are reviewed based on:

• Product Condition

• Inventory Availability

• Order History

• Nature Of The Request

Our goal is to provide the most appropriate solution whenever possible.

Damaged, Defective, Or Incorrect Products

If your product arrives damaged, defective, or if you receive an incorrect item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

• Order Number

• Description Of The Issue

• Clear Photos Or Videos Showing The Problem

Depending on the situation, Aurora Ring may provide:

• Replacement Product

• Exchange

• Refund

• Alternative Resolution

All claims are reviewed individually by our support team.

Lost Packages

If your order appears lost during transit, please contact us as soon as possible.

Our team will work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Carrier investigations may require additional processing time.

Return Shipping

If a return is approved because:

• An incorrect item was received

• The product arrived damaged

• The product has a verified manufacturing defect

Aurora Ring may cover the cost of return shipping.

For all other approved returns, customers may be responsible for return shipping expenses.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Refund Processing

Once a returned product has been received and inspected, we will notify you regarding the outcome of your request.

If approved, refunds will be issued to the original payment method used during checkout.

Estimated Processing Times:

• Return Inspection: 3–5 Business Days

• Refund Processing: 3–5 Business Days

• Bank Processing: 5–10 Business Days

Actual processing times may vary depending on your bank or payment provider.

What If I Do Not See My Refund?

If you have received confirmation that your refund has been issued but do not yet see the funds:

1. Verify the original payment method used during checkout.
2. Contact your bank or payment provider.
3. Allow additional processing time for the transaction to be completed.

If you still require assistance, please contact our support team.

Chargebacks & Payment Disputes

If you experience any issue with your order, we strongly encourage you to contact Aurora Ring Customer Support before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly through our support team.

Opening a chargeback while an active support case is under review may delay the resolution process.

Non-Eligible Returns

Aurora Ring reserves the right to refuse returns in situations including, but not limited to:

• Products intentionally damaged after delivery

• Products altered or modified by the customer

• Fraudulent claims

• Abuse of the return process

• Return requests submitted after the applicable return period

Wellness Product Disclaimer

Aurora Ring products are intended for wellness, lifestyle, fitness, and general health-tracking purposes only.

Aurora Ring products are not medical devices and are not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition.

Customers should always consult qualified healthcare professionals regarding medical concerns and treatment decisions.

Contact Information

SERENITY GROUP

11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE

Business Registration Number (SIREN):
834 025 959

VAT Registration Number:
FR40834025959

Email:
info@aurora-ring.com

Phone:
+33 6 95 85 73 71

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (CET)

Typical Response Time:
24–48 Business Hours