Last updated: May 2026

Processing Time

All orders are processed within 1–3 business days from the date of purchase, Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with your shipment details.

Please note: During peak periods, sale events, and public holidays, processing may take slightly longer. We appreciate your patience.

Shipping & Delivery Times

United States:

Processing 1–3 business days

Transit 7–14 business days

Total 8–17 business days

Europe:

Processing 1–3 business days

Transit 7–14 business days

Total 8–17 business days

Rest of World:

Processing 1–3 business days

Transit 10–21 business days

Total 11–24 business days

All delivery times are estimated from the date of dispatch and are counted in business days, Monday to Friday.

Total Timeframe Summary

Order processing: 1–3 business days
Shipping & transit: 7–21 business days
Total estimated delivery: 8–24 business days

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to track your package in real time.

You can also track your order at any time by visiting our Track Your Order page.

Please allow 24–48 hours after dispatch for your tracking information to activate and update.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Once an order has been processed and dispatched we are unable to make changes or cancellations. Please review your order carefully before completing your purchase.

Weekends & Public Holidays

We do not process or ship orders on weekends or public holidays. Orders placed on these days will begin processing on the next available business day.

Delivery Delays

In exceptional circumstances such as customs delays, carrier disruptions, or weather events, delivery may take slightly longer than estimated.

If your order has not arrived within 30 days of your dispatch confirmation email, please contact us immediately and we will resolve it by either resending your order or issuing a full refund.

Contact Us

For any questions about your order or shipment, please contact our customer support team:

Aurora Ring

78 Avenue des Champs-Élysées, Bureau 326
75008 Paris, France
Email: info@aurora-ring.com
Phone: +33 6 95 85 73 71
Customer service available Monday to Friday, 9:00am – 5:00pm (CET)
We respond to all enquiries within 24–48 business hours.